RETURNS & REFUNDS POLICY
21-Day Return Window
Under your statutory rights, you have a 21-day window to return an item if it’s not quite right. During this time, you can also cancel or adjust your order if it hasn’t been dispatched yet. Just reach out to our Customer Support team by phone or email within 21 days, and we’ll be happy to help with your return.
Return Conditions and Fees
If you decide to return an item, the following conditions and fees apply:
- Unopened, Unwanted Items – A collection fee of £15 plus VAT applies if you’re returning an item that’s unwanted, unopened and in good condition.
- Opened Items – Items that have been opened but can no longer be sold as new may incur a restocking fee of up to 25% of the item’s cost. If items are returned with significant damage occurring after delivery, customers may be responsible for the product’s full cost.
- Original Packaging – Items must be returned in their original packaging.
Damaged, Defective, Or Incorrect Items
If your item arrives damaged, defective, or is incorrect, please notify us within 48 hours of delivery to qualify for a free return. Our Customer Support team will guide you through the return, replacement, or refund process.
How to Start a Return
To start a return, contact Customer Support by phone or email and include your order details. We’ll assist you with the return and, if applicable, arrange for collection and notify you of any related fees.
Processing Your Refund
Refunds are typically processed within 3-5 working days of receiving your return and will be issued to the original payment method. Collection fees and any restocking fees, where applicable, will be deducted from the refund amount.
Questions About Your Return? Get in Touch
If you need further assistance, please reach out:
- Phone: 028 9024 1181
- Email: info@cssuppliers.co.uk (please include your order reference number)
- Opening Hours: Monday to Friday (9 am - 5:30 pm), Saturday (10 am - 4 pm)
